Abstract
This study analyzes the efficiency of supply chain quality management (SCQM) by grouping buyers and suppliers and conducting an empirical analysis of aspects affecting SCQM efficiency from the supplier’s perspective. Two stages of data analysis were conducted: (1) classify buyer and supplier efficiency by means of data envelopment analysis (DEA) and sort the data results into a2×2matrix and (2) conduct a statistical analysis to verify influential aspects. The results depict the average value of Group I to be higher than that of Group II, while the average value of Group IV was found to be much lower than that of Group III. In addition, specific aspects have a significant impact on certain groups: Groups I and II are affected by infrastructure, delivery of quality, talent development, and risk management in that order; Groups II and III are likewise influenced by risk management, talent development, and delivery of quality, whereas Groups III and IV are influenced by talent development, delivery of quality, and risk management in that order.
Highlights
Chain quality management (SCQM) involves delivering the best quality products or services to clients through collaborative quality management of the supply chain by its members, such as buyer and supplier [1,2,3,4]
This study provides practical implications and strategic insights for practitioners through an empirical analysis of survey data from 52 buyers and 346 suppliers based on the Quality Collaboration Index for Supply Chain Management (QCI-supply chain management (SCM)) conducted by the Korean Standards Association
The data envelopment analysis (DEA) results show that both buyers and suppliers-efficient are most common in Group I (n = 6), buyers-others and suppliers-efficient are most common in Group II (n = 13), buyers-efficient and suppliers-others are most common in Group III (n = 87), and both buyers and suppliers-others are most common in Group IV (n = 203)
Summary
Chain quality management (SCQM) involves delivering the best quality products or services to clients through collaborative quality management of the supply chain by its members, such as buyer and supplier [1,2,3,4]. The research direction shifted to empirical studies verifying that SCQM improves business performance and yields greater supply chain efficiency [2, 4,5,6]. Most studies have focused on SCQM effects on corporate performance through the supply chain, and little research has been conducted on the role of members in improving supply chain efficiency. Robinson and Malhotra [7] argued that quality management (QM) should be included in supply chain studies; some scholars have addressed SCQM with supply chain efficiency. These studies considered complex relationships within the supply chain and identify strategies that minimize cost by maximizing synergies within the supply chain. The studies showed that a qualitycontrolled performance of supply chain members improves overall enterprise efficiency [8,9,10]
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