Strategic Planning of Information System using Ward and Peppard in the Ministry of Health, Timor Leste

Abstract

The increase of public services based on information and communication technology (e-Government) requires a government organization to have IS / IT strategic planning. One of the benefits of IS and IT strategic planning is that e-Government development becomes more targeted, effective, efficient and transparent to support good and clean governance. Ministry of Health Department ICT Timor Leste has also implemented the IS/ IT in carrying out its duties and services, but the use of IS in the office has not been done fully or fully implemented, and there are still many activities that are done conventionally which consequently make the office cannot achieve optimal target and performance. The purpose of writing this Thesis is intended to carry out strategic planning in the operational process of public services to find out the deficiencies that occur in the process of public service, then plan the system strategies and technologies that can improve the system that has been built at the ICT Department of the Ministry of Health of Timor Leste. The method used is the method of analysis, field study methods, and literature study methods. The method used is based on the concept of Ward and Peppard. the analytical methods used are SWOT analysis, PEST analysis, critical success factors analysis, IT Balanced Scorecard analysis and Mc Farlan’s Strategy Grid Analysis. Strategic planning is made and developed from existing IS / IT at the time the research was conducted to fit the direction of organizational development. From the research carried out, an information system strategy and public service operational process technology planning was produced in detail with the aim of helping to facilitate the managers and staff of the Department of ICT in the Ministry of Health to be able to manage their operational processes properly and be able to achieve optimal targets and performance.