Strategic Planning and Performance Management for Citizens of Harghita County with the Introduction of the CAF Based Quality Management Tool (CAFHR) Project

Abstract

Abstract The Harghita County Council has decided to carry out a self-assessment to evaluate the adequacy of its processes in the framework of a complex organizational development project using the CAF (Common Assessment Framework). The outcome of the performed self-assessment showed the capabilities and results of the operation, as well as the tasks of ensuring short- and medium-term development. This article aims to point out the needs and possibilities for improving administrative processes by presenting the experiences of the project. An important experience of the project is to prove the necessity of taking into account the specific features in addition to prove the general applicability of the model.