Abstract
The purpose of our study aimed to identify attributes capable of improving physicians' satisfaction levels with the use of a hospital information system (HIS). A model inclusive of system quality, information quality, and service quality related to an HIS is used to form antecedents of user satisfaction. Survey methodology was used to collect an attributive set representing the system quality, information quality, and service quality made available from 150 physicians at a large health-care system in southern Taiwan. Responses were segmented into low and high satisfaction and analyzed with partial least squares and importance-performance analysis. The results reveal that system quality, information quality, and service quality may be used to significantly predict physicians' satisfaction. Two system quality attributes (reliability and response time) were identified as the highest priorities for intervention by low- and high-satisfaction users. Low-satisfaction users further expect improvement of the HIS service quality to take place. The subject health-care system should produce coping interventions for those high priorities to enhance the satisfaction of physicians.
Highlights
With the rising cost pressure and the increasing demand for improved health-care quality, the larger number of healthcare facilities has forced the introduction of health information technologies (HIT) to resolve myriad problems that have arisen
Using importance-performance analysis (IPA), our study has compared the importance and performance of factors contributing to hospital information system (HIS) satisfaction, as perceived by low- and high-satisfaction users. e IPA grids have demonstrated that system quality and service quality fell into the “Concentrate here” quadrant and information quality into the “Possible overkill” quadrant from the perspective of high-satisfaction HIS users
As for lowsatisfaction HIS users, system quality was found in the “Concentrate here” quadrant, service quality in the “Low priority” quadrant, and information quality in the “Keep up the good work” quadrant
Summary
With the rising cost pressure and the increasing demand for improved health-care quality, the larger number of healthcare facilities has forced the introduction of health information technologies (HIT) to resolve myriad problems that have arisen. By leveraging HIT with an integration of hospital functions and processes, hospital information systems (HIS) are frequently adopted among most healthcare facilities to meet administrative requisites. A hospital’s goal of adopting HIS is expected to potentially fulfill the strategic goal of improving overall patient-care quality and reducing costs [1, 2]. It is entirely reasonable to assume that if users are more satisfied with HIS, the greater the likelihood there will be for them to integrate use of HIS for future patient care. It is strategically crucial for administrative managers to comprehend
Sign-in/Register to view highlights & summary Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
