Abstract
BackgroundNo previous studies have addressed the integrated relationships among system quality, service quality, job satisfaction, and system performance; this study attempts to bridge such a gap with evidence-based practice study.MethodsThe convenience sampling method was applied to the information system users of three hospitals in southern Taiwan. A total of 500 copies of questionnaires were distributed, and 283 returned copies were valid, suggesting a valid response rate of 56.6%. SPSS 17.0 and AMOS 17.0 (structural equation modeling) statistical software packages were used for data analysis and processing.ResultsThe findings are as follows: System quality has a positive influence on service quality (γ11= 0.55), job satisfaction (γ21= 0.32), and system performance (γ31= 0.47). Service quality (β31= 0.38) and job satisfaction (β32= 0.46) will positively influence system performance.ConclusionsIt is thus recommended that the information office of hospitals and developers take enhancement of service quality and user satisfaction into consideration in addition to placing b on system quality and information quality when designing, developing, or purchasing an information system, in order to improve benefits and gain more achievements generated by hospital information systems.
Highlights
No previous studies have addressed the integrated relationships among system quality, service quality, job satisfaction, and system performance; this study attempts to bridge such a gap with evidence-based practice study
From the perspective of system users, this study investigated the interactions between facilities and humanity in terms of four major constructs: system quality, service quality, job satisfaction and system performance
Based on the discussions above, Hypothesis 1 of this study is proposed: System quality has a positive influence on service quality
Summary
No previous studies have addressed the integrated relationships among system quality, service quality, job satisfaction, and system performance; this study attempts to bridge such a gap with evidence-based practice study. In the present day, where patient safety is concerned, the establishment, utilization and integration of hospital information systems (HIS) are an inevitable trend as well as an issue that modern medical institutions at different levels must face, in order to provide accurate clinical information for medical personnel, enhance the quality and efficiency of medical operations, ensure patients’ rights to seek medical care, and prevent medical malpractice [3,7,8]. These are some of the focal points in developing hospital information systems
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