Abstract
Background: The quality management system allows care structures to control the quality of care products and services by following carefully implemented indicators. In this wake, the dashboard and its indicators representa simple, fast and dynamic management tool. It makes it easier for its recipient to understand situations by presenting an overall idea of the managed system state. Our study aimed first to draw up an inventory concerning the use of the dashboard in pharmacies in a Moroccan city, and then to show its interest in the optimization of pharmacy stock management. Resources and procedures: We conducted a survey of fifty pharmacy stores in the city of Fez (Morocco) regarding the use of dashboards. Given that the stock represents a major issue of economic, organizational and social performance in pharmacy, we were interested in our study in the stock management dashboard. Results: 84% of surveyed pharmacies do not have a dashboard. In addition, all participants using a dashboard reported improvement of their stock management and expressed the need to further develop it and use it more often in the future. Conclusion: The dashboard is an interesting tool for optimizing stocks in pharmacies. In addition, its use requires the training of pharmacists and their collaborators.
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