Specifying relations between research and the design of human-computer interactions

Abstract

This paper argues the need for more effective: human-computer interactions; design of such interactions; and research to support such design. More effective research for design would result in more effective human-computer interactions. One contribution to more effective research would be the specification of relations between research and the design of human-computer interactions. The aim of this paper is to propose such a specification. Frameworks for specifying relations are proposed for: disciplines; the human-computer interaction (HCI) general design problem; and validation. The frameworks are used to model, and so to specify, the relations: between HCI research and the HCI general design problem; and within the particular scope of HCI, to support HCI research. Together, the models specify the relations between HCI research and the design of human-computer interactions. Meeting these specifications renders HCI knowledge coherent, complete and “fit-for-design-purpose”. An illustration of the relations, thus specified, is provided by a model of the planning and control of multiple task work in medical reception and its hypothetical application. The same frameworks are also used to specify the relations between Cognitive Science and the understanding of natural and artificial forms of intelligence. Lastly, they are further used to identify the relations not specified between Cognitive Science and the design of human-computer interactions. The absence of such relations renders Cognitive Science knowledge not coherent, complete nor “fit-for-design-purpose” (as opposed to “fit-for-understanding-purpose”). It is proposed how the relations specified for HCI and Cognitive Science might be used in the assessment of relations between other research and the design of human-computer interactions. Finally, the paper recommends that such an assessment should be undertaken by any discipline, such as Cognitive Science, which claims a relation between its research and the design of human-computer interactions. Such an assessment would establish whether or not such relations are, or can be, specified. The paper concludes that specification of relations is required for more effective research support for the design of human-computer interactions.