Abstract
Even though most knowledge management software products are developed with the intention of serving as many industries and segments as possible, each of the software products has their own niche markets and unique characteristics. Moreover, some packages have a longer history than others and may have more features to offer. Still others are developed by major vendors and may contain creative attributes that are unique to specific applications. For end-users, such diversity means that they must exercise great care when analysing and selecting knowledge management software products. Sixty-seven knowledge management software products are examined in this study. Specifically, the variables examined included the types of operation or users that can especially benefit from the knowledge management software, market segments served, and business functions supported.
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