Abstract
ABSTRACT A system for assessment and solution of patients' information problems was studied. The system is a modified nursing process with built‐in collaboration and communication between medical and nursing staff, including individual nursing care plans for information. The effects on patients' satisfaction with received information were evaluated together with the staff's functioning in the system. Data were collected by a questionnaire sent to patients, estimations by physicians and from the nursing records. An improvement of patients' satisfaction with information occurred for medications, examinations, and their results a year after the study started. The interviews on admission were not entirely satisfactory. A planned problem‐solving process did not occur. New norms for patients' need for information were established and a process of change was initiated.
Published Version
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