Socio-Demography and Emotional Intelligence in Nepalese Banks

Abstract

The current paper results accumulate evidence that Emotional Intelligence (EI) is influenced by socio-demographic factors of employees. However, the research on Emotional Intelligence is majorly conducted in corporate sector and in western nations; since there is a lack of research on Emotional Intelligence in the context of banking sector in developing and least develop country, like Nepal. The objectives of this paper are to analyze the status of Emotional Intelligence among Nepalese bank employees and to measure the impact of demographic factors on Emotional Intelligence. The research approach is quantitative, research design is cross-sectional, descriptive, and inferential too, and population is total numbers of employees whereas sample is 393 employees from commercial and development Nepalese bank. The structured questionnaire was designed to collect primary data through convenience sampling technique with five-point Likert scale. SPSS was used to manage and analyze data. Frequency, Mean and Standard Deviations are used to assess the status of EI, F-test, P-value, post-hoc comparison of mean difference was used to measure the impact of demographic factors on EI, Chronbatch alpha to test reliability of constructs, The research is able to find out that EI is well present in the Nepalese banking. Furthermore, some of the dimensions of Socio-Demographic Variables have a significant relationship with Emotional Intelligence. Marital status, income level and job tenure have significant impact on Emotional Intelligence.