Abstract
Purpose – The purpose of this paper is to identify and analyze influential factors of service-oriented architecture (SOA) adoption in e-banking and to provide a methodological framework that explains these factors. One of the main reasons why banks fail to achieve the benefits from SOA adoption is attributed to the lack of a framework that takes multiple perspectives of crucial factors into account. For this reason, the absence of such a methodological framework forms an important research problem that requires deeper investigation. In addressing this issue the paper proposes a framework that improves the decision-making process and helps banks raising SOA adoption benefits. Design/methodology/approach – The paper is based on a critical review and analysis of the normative literature, the development of a conceptual framework for SOA adoption in e-banking and the examination of this through a case study in a real environment. Various data collection methods such as personal interview, archival records, documentation and observation are used. Empirical data are triangulated and then analyzed to draw empirical conclusions. Findings – Several factors and classifications of factors related to SOA adoption are not similar among researchers and there is no completed study on analyzing the influential factors related to SOA adoption in e-banking. The findings provide new insights related to influential factors of SOA adoption in e-banking and extend the body of knowledge. The findings show that the proposed framework can improve the decision-making process and help banks to increase the SOA adoption benefits in an e-banking environment. Originality/value – An earlier version of the paper was presented at the European, Mediterranean and Middle Eastern Conference on Information Systems 2012 and has been selected for publishing in the Journal of Enterprise Information Management. This paper adds a new dimension to existing SOA frameworks by investigating influential factors of SOA adoption in e-banking where limited research has been done, facilitates banks in making robust decisions for SOA adoption in e-banking and enriches the bibliography related to SOA adoption in e-banking.
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