Abstract
PuroposeThe purpose of this paper is to describe why and how Contra Costa County Library is using two‐dimensional barcodes called (QR, quick response) codes and a mobile patron support system to deliver library service to mobile phone users through a service called “Snap & Go”.Desing/methodology/approachThe paper finds that case study to review the process of defining and delivering mobile library service through the use of QR codes.FindingsQR codes provide a quick and easy way for library patrons with mobile phones to access relevant information and service both inside the library and out in the community.Originality/valueThe paper discusses one library's initiative to pilot the use of QR codes to deliver mobile library service.
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