Abstract
The purpose of this paper is to highlight the mobile services developed by the Rector Gabriel Ferraté Library (BRGF) of the Universitat Politècnica de Catalunya (UPC-Barcelona Tech) in Barcelona, Spain. We hope this paper will be of use to other libraries exploring new technologies for communicating and delivering their services to users at a time when mobile services are an emerging topic in librarianship and information science literature. By setting out the successive steps involved in the as yet unfinished process of building our mobile services portfolio, we aim to offer a detailed picture of the mobile services and features offered by a university library from a case study perspective. The main topics to be discussed include: The BRGF’s mobile website, including the information available, its interactive capabilities and the services it provides to its users. The mobile-friendly version of UP Commons(the UPC Library Service’s institutional repositories). The UPC Library Service’s mobile OPAC. The mobile version of u-win(BRGF’s videogame service). The use of QR codes to deliver information to mobile devices. Text message notifications. Additional topics for discussion include: The library’s organisation and the organisational concepts that underpin and make possible its technological developments (including mobile). BRGF’s concern regarding the reduction of investment in the development of mobile services. The criteria and tools used to guide the library’s decisions regarding the design and orientation of current and future mobile services. How mobile services can help to improve the image of the library as a leading technology site. Selected mobile features that BRGF plans to offer in the near future. Ultimately, this paper aims to delineate the effectiveness and potential of delivering library services by the preferred means of communication of a new generation of students and teachers.
Highlights
The Rector Gabriel Ferraté Library (BRGF)1 is located on the North Campus of the Universitat Politècnica de Catalunya (UPC-Barcelona Tech)2 in Barcelona
The by the Rector Gabriel Ferraté Library (BRGF) is emphasising the use of new technologies and digital tools to carry out new projects and improve existing services
With the rise of the Internet, remote access to services has been important for years, and today we are immersed in a new context, in which communication, service and commercial interactions are increasingly conducted with mobile devices — some of these interactions can only be conducted with such devices
Summary
The Rector Gabriel Ferraté Library (BRGF) is located on the North Campus of the Universitat Politècnica de Catalunya (UPC-Barcelona Tech) in Barcelona. The disciplines taught on UPC’s North Campus foster a highly technological environment in which students and faculty members are quite skilled in the use of information and communication technology (ICT), and use it regularly in both their academic and personal lives It is a place where the latest proposals and innovations in the sector to come on the market quickly find users and consumers. In this environment, the BRGF is emphasising the use of new technologies and digital tools to carry out new projects and improve existing services. This push is in keeping with its commitment to working on innovative services and projects that both cater for the needs of students and faculty members and help to make technology the library’s hallmark
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