Abstract
ABSTRACT Smart tourism destinations (STDs), driven by technological advancements, aim to increase travellers’ experiences and residents’ quality of life. However, the existing research primarily focuses on the perspectives of tourists while neglecting the attitudes of residents. Residents’ attitudes will impact their support of local smart tourism development. Without residents’ support, STD-related projects may face failure, as exemplified by the case of the Google smart city in Toronto. The present study fills this gap by exploring how residents perceive the impact of STD in their communities through the development and validation of an impact scale. Said scale is rigorously conceptualized as a formative multidimensional construct with 19 items across four dimensions: smart economy, smart travel/tourism, smart environment, and smart governance. This study offers a valuable measurement tool to recognize the perceptual determinants of STD on residents’ overall life satisfaction and also provides a novel approach to evaluate the effectiveness of STDs.
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