Abstract
The article deals with the issues related to the introduction of “smart service” as an innovative system of equipment service in the business system and “Life-Cycle Management” (LCM) by mining equipment manufacturers. Based on the analysis of the competitive environment an overview description of the competitive environment in the field of equipment sales for surface and underground mining as well as for maintenance and repair of mining machinery for surface mining is presented. The article describes the results of the survey of top managers from company-clients of the company “Joy Global” to identify the demand characteristics of mining companies in using the “Life-Cycle Management” program ranking them in order of priority. To justify the viability of the corporate service package taking into account the individual needs of mining companies within the system “smart service” the contingency of service package and their demand by mining enterprises is used.
Highlights
In recent years the global coal industry has been going through a number of problems
As being recommended the following service options to meet the individual reqiements of each regional customer including service package were offered: − spare parts and consumables; − assembly and machine rebuilding; − service program of sharing components; − maintenance of equipment in operation; − repair in service center
Having processed the data on the selection of a service package the results showed the following: 1. Decisions about the maintenance of equipment in operation directly depends on the current needs of the mining enterprise
Summary
In recent years the global coal industry has been going through a number of problems. Reduced demand for coal leads to lower production volumes which, in turn, affects the companies providing the equipment and technologies for this industry. The mining industry of Kuzbass is still one of the important areas of mutually beneficial cooperation between multinational and national mining companies in the region. It results in the formation of their investment relations and expansion of industrial activity including maintanance service [1,2]
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