Abstract

PSS offerings are characterized by the presence of uncertainties due to the lack of information, in the design stage of the offer, about future events that the decision makers will face. These uncertainties must be anticipated to validate the profitability of PSS projects. In this paper, an approach to assess uncertainty is presented, then applied to a study case. This approach is an integration of the classical uncertainty management framework together with the quantitative uncertainty assessment framework. In the first part of this article, a literature review on uncertainty identification and assessment in the PSS context is presented. Then, an uncertainty assessment approach is proposed, with the methods and tools to implement it. Finally, the authors describe the results of the application to an industrial case study.

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