Abstract
Shoplifting is at serious retail crime for all retailers, which reduces profitability. This study investigates the extent and impact of shoplifting in shopping malls in Istanbul, Turkey. It specifically examines differences in the extent and impact of shoplifting by retail sector and shopping mall size and location. Data collection was based on 389 face-to-face interviews with store managers and shopping mall managers in Istanbul. The results revealed that shoplifting is a serious crime for all retail sectors and sizes of shopping malls. The implications for future studies and limitations of the current study are discussed.
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