Abstract
Government transparency is often cited as the stimulus for a stronger democracy by allowing citizens to direct their government representatives to serve as they wish. Research has shown, however, that government information is not always as open and accessible as the law requires. Furthermore, the relationship between those who seek access and those who provide it can be adversarial. This mixed-method study uses a survey and long interviews to explore how access professionals – those charged with granting or denying access to government information – perceive transparency. The results show that while access professionals strongly support the philosophical underpinnings of transparency, they do not apply that same appreciation to citizens who seek access to information. The article concludes by suggesting ways to improve the adversarial relationship between records custodian and requesters.
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