Abstract
Since 2001, increasing numbers of libraries have implemented real-time online reference services. QandAcafe is one of the first live reference programs to involve both public and academic libraries. The authors outline the genesis and development of this consortial virtual reference desk, describing the participants, funding, training program, and outcomes. Reference priorities of public libraries (quick, accurate question answering) and those of academic libraries (instruction in online research) are not mutually exclusive; both can be addressed when working toward the goal of serving remote users. In summary, the authors discuss lessons learned from the project and provide recommendations for multitype library groups establishing real-time reference services.
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