Services Provided by the Certification Authority to Participants in Foreign Economic Activities for Further Interaction in Electronic Form in Digitalization Conditions

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AbstractThe paper reflects the role of digitalization in today’s world. It reveals the importance of providing services electronically in the current context of digitalization. The authors establish the place and role of electronic signatures in the digital economy and conclude that it is necessary to improve the quality of services to obtain and further use electronic signatures in business processes and public services, including customs services. The paper defines and discloses the features of the services provided by certification authorities in issuing electronic signatures to participants of foreign economic activities for further interaction in electronic form with the customs authorities. Operations on providing the services of certification center to participants of foreign economic activity are highlighted. The authors prove that the presence of intermediaries in the provision of services to the participant of foreign economic activity to obtain an electronic signature negatively impacts the functioning of the existing mechanism of service provision, their quality, and, ultimately, the digitalization. The authors develop proposals for the introduction and effective use of information technology, which will improve the functioning of the provision of services and organization of interaction between the participants (consumer–producer) during the provision of services for electronic signatures for its further use by a participant in foreign economic activity in obtaining state customs services in electronic form.KeywordsDigitalizationDigital economyServicesElectronic interactionProvision of servicesQuality of serviceService delivery mechanismElectronic declarationAuthentication centerParticipant in foreign economic activityJEL ClassificationG30O30L86M11H40