Service-Oriented Modeling for Blockchain-Enabled Supply Chain Quality Information Systems

Abstract

Quality management is one of the most critical issues in supply chain management. The rapid growth of information technologies, such as blockchain technology, has facilitated effective information systems development to support supply chain quality management. However, a significant challenge in developing blockchain-enabled supply chain quality information systems is how to deal with information asymmetry and the conflicting interests of supply chain partners. Taking a service-dominant view, this research proposes a Blockchain-Oriented Service Modeling (BOSM) approach for blockchain-enabled supply chain quality information systems. We provide a visual language for modeling the coordination and integration of business processes and domain knowledge at the knowledge level to facilitate the alignment of blockchain technology with supply chain quality management. The proposed approach bridges operational service computing with strategic service management in blockchain-enabled supply chain quality management and facilitates the communication between business people in supply chain management and software professionals in blockchain-based service computing. A case study on a dairy supply chain is presented to show advantages of the modeling framework under the service-dominant view, separating the cause of quality from the carrier of quality in the design of blockchain-enabled supply chain quality information systems.