Service satisfaction towards student achievements of dual degree program Stikom Bali

Abstract

The study was intended to examine the factors that influence student satisfaction and achievement. Based on the facilities and infrastructure variables, administrative services, and leader policies as independent variables. The student satisfaction variable was as intermediary variable and student achievement as the dependent variable. The population used in the present study were all active students in STMIK STIKOM Bali Dual Degree program studies class of 2014-2018 with a total sample of 188 people. Data collection was conducted by distributing a list of statements in the questionnaires form. The data analysis technique used to analyze data was Path Analysis. The calculation of path coefficients was used Amos software. It was concluded that the facilities and infrastructure variables had a negative and no significant effect on student satisfaction, academic service variables had a positive and not significant effect on student satisfaction while the leadership policy variable had a positive and significant effect on student satisfaction. In the second equation of variables facilities and infrastructure have a positive and not significant effect on student achievement, academic service variables have a positive and not significant effect on student achievement, leadership policy variables have a positive and significant effect on student achievement, and student satisfaction variables have a positive and significant effect on student achievement.