Service Innovation Performance in the Hospitality Industry: The Role of Organizational Training, Personal-Job Fit and Work Schedule Flexibility

Abstract

ABSTRACTThis study aimed to explore whether hotels’ training programs are an important predictor of their employees’ service innovation performance. There are two main points of the study: one is whether a hotel’s training programs have a positive correlation with employees’ service innovation performance, and the other point is whether job-person fit and work schedule flexibility are important key factors for the correlation between a hotel’s training program and its employees’ service innovation performance. Data in this study were collected using a self-administered questionnaire. The results of this study should enrich the knowledge related to organizational training by revealing its influence on the hotel industry’s service innovation performance. This study also suggests a number of research directions for future studies.