Abstract
<p>Traffic jams that occur in big cities in Indonesia due to the increased use of private vehicles. One solution to overcome this problem is to increase the use of public transport. But, the existing public transport is still not much in demand by the community. Some people express their opinions regarding the use of city public transportation via Twitter. The opinions can be processed as a sentiment analysis to determine the positive opinions and negative opinions. The opinion will then be analyzed to determine factors that are the main cause of the ineligibility use of public transport as well as the factors that make the public choose to use this type of transport. By upgrading of facilities and services based on the results of sentiment analysis, it is expected that people will switch to use city public transportation, which would reduce the traffic jam. This research used SVM method to process sentiment analysis. The result has shown SVM accuracy reaches 78.12%, which indicates that the results of this reserach deserve to be considered.</p>
Highlights
Traffic jam often occurs in various region, in big city area in Indonesia
The dataset used in this research is an Indonesian-language opinion about city public transportation from Twitter
Based on the analysis described above, it can be concluded that the city public transportation have a variety of assessment in the people‟s view
Summary
Traffic jam often occurs in various region, in big city area in Indonesia. Head of the Jakarta City Transportation Council, Azas Tigor Nainggolan, assumed that the congestion is caused by increase the use of private vehicles (Irmansyah, 2013). The reluctance is based on several factors, among others, the travel time, cost, safety and security, as well as the pleasure and convenience of the users of public transport itself (Manheim, 1979).
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