Sentiment Analysis of US Airlines Tweets Using LSTM/RNN

Abstract

Nowadays, a million users use social networking services such as Twitter to tweet their products and services by placing the reviews based on their opinions. Sentiment analysis has emerged to analyze the twitter data automatically. Sentiment classification techniques used to classify US airline tweets based on sentiment polarity due to flight services as positive, negative and neutral connotations done on six different US airlines. To detect sentiment polarity, we explored word embedding models (Word2Vec, Glove) in tweets using deep learning methods. Here, we investigated sentiment analysis using the Recurrent Neural Network (RNN) model along with Long-Short Term Memory networks (LSTMs) units can deal with long term dependencies by introducing memory in a network model for prediction and visualization. The results showed better significant classification accuracy trained 80% for training set and 20% for testing set which shows that our models are reliable for future prediction. To improve this performance, the Bidirectional LSTM Model (Bi-LSTM) is used for further investigation studies.