Sensitivity analysis of a non-Markovian feedback retrial queue, reneging, delayed repair with working vacation subject to server breakdown

Abstract

This study investigated the steady-state characteristics of a non-Markovian feedback retrial queue with reneging, delayed repair, and working vacation. In this scenario, we assumed that consumers arrive through Poisson processes and the server provides service to consumers during both regular and working vacation periods. However, it is subject to breakdowns at any moment, resulting in a service interruption for a random duration. Additionally, the concept of delay time was also presented. The consumer that is dissatisfied with the service may re-enter the orbit to receive another service; this individual is considered a feedback consumer. The server will go on a working vacation if the orbit is empty after successfully serving a satisfied consumer. By utilizing the supplementary variable technique (SVT), we examined the steady-state probability generating function of the system and orbit sizes. Finally, numerical outcomes and a sensitivity analysis were given to verify the analytical findings of important performance indicators.