Sensemaking in crisis situations: Drawing insights from epic war novels

Abstract

Soldiers operate under conditions of extreme uncertainty and danger, in which sensemaking is both crucial and challenging. A grounded theory analysis of four epic war novels by veterans (Tolstoy, Remarque, Heller, O’Brien) provides insights into soldiers' sensemaking in combat. The findings are of theoretical and methodological relevance. Theoretically, this article contributes to sensemaking theory by identifying alternative sensemaking pathways besides the traditional enactment-selection-retention model. Additionally, while existing literature suggests that sensemaking failures result in organizational breakdown, this study shows that personnel may continue to do their work in the (fictional) belief that other organizational members can still make sense of the situation. Finally, methodologically, this article introduces grounded theory as a systematic approach to analyzing novels in contrast to current heterogeneous uses of literary fiction in organization and management studies.