Selected approaches to the study of social efficiency in the organization of medical care with the use of remote technologies

Abstract

Introduction. Sociological surveys are a reliable source of information about the quality of medical care provided. Assessing the subjective opinions of all participants in the treatment and preventive process about the organization of medical care allows for timely adjustments to the volume and quality of medical services provided. The study of subjective assessments of medical personnel about the quality of medical care provided determines its effectiveness and requires additional research. The purpose of the study is to study the opinions of medical workers, assess the influence of possible factors on the responses of respondents, in connection with the inclusion of remote blood pressure monitoring in their functional responsibilities. Materials and methods. Study was conducted on the basis of two city clinics of St. Petersburg No. 19 and 91. The materials were data from a sociological survey of medical workers who took part in organizing the provision of medical care using remote blood pressure monitoring to patients of the cardiology follow-up group in the period from 2018 to 2022. Results. An analysis was carried out of the influence of some factors on the respondents’ answers in connection with the inclusion of remote blood pressure monitoring in their functional responsibilities. Conclusion. Data processing showed that, in general, this led to an increase in the satisfaction of medical workers with various aspects of professional activity related to communication processes in the team – improved mutual understanding with colleagues and management and a decrease in the number of conflicts with patients. Regarding factors of labor organization and remuneration, significant resources were noted to determine directions for their solution.