Abstract
A secure, IT-based paperless office has been ‘just around the corner’ for the past four decades. For many businesses, however, the prospect of replacing paper documents with digital files can be a daunting one. Paper is part of our cultural DNA: since our ancestors started trading, we have relied on physical records. Many business processes and information management systems have been designed around paper, and even the most technologically minded may well print out the occasional email or word document to read on the train home. Removing paper is therefore a huge operational and emotional challenge for many organisations – and may explain why the supposed utopia of the paper-free office has yet to materialise.
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