Abstract

Objective To explore the application effects of secondary triage mode based on process decentralized strategy in emergency waiting patients. Methods According to purposive sampling, emergency patients who visited hospital from April to May 2017 were selected into the control group (n=2 744) . Those who visited hospital from June to July 2017 after conducted secondary triage were collected into the intervention group (n=2 296) . The incidence of adverse events and patients' satisfaction were compared between two groups. Results The incidence of adverse events was significantly lower in the intervention group compared with the control group (0.58% vs. 1.93%; χ2=42.040, P<0.01) . The intervention group had significantly higher patients' satisfaction level compared with the control group [ (8.64±2.18) vs. (7.17±2.21) ; t=8.738, P<0.01]. Conclusions The secondary triage mode based on process decentralized strategy can effectively reduce the incidence of adverse events and improve patients' satisfaction in emergency waiting patients. Key words: Emergency service, hospital; Secondary triage; Accident; Satisfaction

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