Research on the effect of high-quality nursing management on the outpatient treatment process and nursing quality

Abstract

Objective To explore the influence of process optimization nursing triage on outpatient treatment process and nursing quality. Methods A total of 150 outpatients in Gaoming District People's Hospital of Foshan City from June 2017 to December 2017 were selected as the study objects (control group) to implement routine nursing triage.150 patients in the hospital from January 2018 to June 2018 were selected as study objects (observation group) to implement process optimization nursing triage.The reasons for the quality of triage, opinions and complaints, and disputes between nurses and patients in the outpatient treatment process were fully collected, and the overall modification of the above opinions was made to optimize the nursing triage measures in the process.The quality of triage diagnosis and treatment, nursing quality, complaints, nurse-patient disputes, risk accidents and error incidents were compared between the two groups. Results The quality of outpatient triage diagnosis and treatment in the observation group was significantly higher than that in the control group, and the quality of nursing in all aspects was significantly higher than that in the control group (P<0.05). Conclusions Process optimization nursing triage can improve the quality of diagnosis and treatment of outpatient triage, so that patients can finish treatment faster, and patients get better care, reduce the incidence of complaints, errors and other adverse events in the outpatient service, has an important role in the outpatient care work. Key words: Process optimization nursing triage; Outpatient diagnosis and treatment process; Quality of care; Quality of triage diagnosis and treatment