SECI Knowledge Model and Opportunities of Engaging Business Intelligence by Maturity Level: Case Study at Selected Businesses in the Czech Republic

Abstract

This study aims to examine the possibilities of engaging business intelligence (BI) with regard to the level of maturity within systemic knowledge management (KM). The individual modes of knowledge sharing and conversion are illustrated in Nonaka’s SECI model that defines four conversion modes of knowledge exchange: socialisation, externalisation, combination and internalisation. The submitted case study presents the current and potential engagement of BI when applying knowledge conversion tools in three Czech organisations of various sizes. Most businesses use both tools (BI and KM) but they are often not able to coordinate their joint implementation in a suitable way. Currently, the results of the case study indicate a more optimal adaptation in the environment of larger businesses. However, the addressed businesses, regardless of their size, most often see the potential and great opportunities of the tools in the combination mode in the future.