Seamless M4T for librarians to communicate and provide multilingual collection services

Abstract

Purpose The purpose of this paper is to explore the use of artificial intelligence (AI) in libraries, especially university libraries, which are faced with users from various countries who have different languages and cultures. Seamless M4T, which is being developed, has great potential for helping university librarians maximize library services by providing ease of communication. Design/methodology/approach Analyzing the possibility of developing Seamless M4T using natural language processing techniques and how to train language models to be smarter AI tools and can be used to break down language barriers between librarians and users. Findings The implementation of AI-based application Seamless M4T can help university librarians provide maximum service to users who are hampered by language and culture with advanced communication skills. Seamless M4T has an automatic speech recognition feature for dozens of languages, so it can translate speech-to-text, text-to-speech or both text and speech. To convert written words into verbal forms, this AI can also translate and transcribe text and speech in real-time without significant delays. Originality/value This paper emphasizes the use of AI in university libraries to improve services, especially in communication due to language differences between librarians and users. Advantages in using AI in libraries can support the collaboration and scholarly communication process.