Scoring system as an alternative audit method in food safety management system certification body

Abstract

Differences between auditor perceptions often occur in the audit process of the management system, even auditors from the Food Safety Management System Certification Body (FSMS CB). The auditor as an assessor is able to influence strongly to the audit report. A scoring system is a quantitative approach in auditing to eliminate subjectivity and impartiality in the auditor’s assessment. The purpose of this research was producing an internal audit checklist with a scoring system, obtaining the diversity of the auditors’ assessment on the gap analysis in FSMS CB (PT XYZ), and getting information on the sources of the diversity on the gap analysis results. The research scope was ISO/IEC 17021-1:2015 process requirements. The research method consisted of 3 steps, they were: preparation, data analysis, and cause-effect analysis. The auditors’ total scores were in the same category, which was the good category (X≥73.2%), and not significantly different at the 0.05 significance level. The diversity in the auditors’ assessment was found in 4 sub-clauses (9.1, 9.2, 9.5, and 9.9). The sources of diversity in the auditors’ assessment were personnel and tool. It could reduce by increasing the auditors’ competence and improving the internal audit system from PT XYZ.