Scaling the Library Resources with Zscaler

Abstract

More and more institutions and universities are implementing security measures to prevent wide-spread cyberattacks. When institutions initiate new security applications, the library is often overlooked. Libraries have complex ecosystems where multiple applications and systems converge with user data and online library resources. These ecosystems have various considerations including multi-factor authentication, proxies, multiple virtual private networks (VPNs), knowledgebases, and vendor inconsistencies. Duke University Health recently launched data security software called Zscaler, which prevented on-campus users from accessing the library e-resources. This presentation describes how Duke University Medical Center Library staff discovered the access issue and tested various workarounds to allow patrons to access library e-resources. The discussion covered how staff continue to work with Duke University Health IT security staff and university administration to find resolutions for the complex integration of security software with the library’s online resources.