Satisfação dos profissionais do Centro de Saúde São João (2007 e comparação com 2001 a 2006)

Abstract

Aims: To evaluate the overall satisfaction of São João Health Center’s professionals and their satisfaction with all other aspects of the service provided by the Health Center. Methods: A self administered questionnaire distributed by the Health Center’s internal mail to all the professionals that were on duty during the week from 21th until 25th May 2007. Results:We sent 32 questionnaires and we received 31 (response rate of 97%). The percentage of the respondent professionals that declared to be completely satisfied, very satisfied or satisfied with the overall job satisfaction is 100%, with the exception of the nurses which is 90%. In the dimensions of job satisfaction that the professionals declared to obtain more job satisfaction the intrinsic factors predominate. On the other hand, the questions refered as provoking more job dissatisfaction were in the Family Doctors the «Difficulties in using developed skills», in the nurses the «The possibility of your integration in the community» and in the administrative and auxiliary staff the «rate of pay», all extrinsic job factors, with the exception in the nurses which is a intrinsic job factor. Discussion: The majority of the professionals seems to be satisfied with the overall work in São João Health Center’s. In the dimensions of job satisfaction that the three kinds of professionals declared to obtain more job satisfaction the intrinsic factors predominate and in the dimensions of job satisfaction that they declared to obtain more job dissatisfaction the extrinsic factors predominate.