Satisfaction Survey of Environmental Basic Public Services and Study on Influencing Factors in New-type Urbanization Areas

Abstract

The environmental basic public service is the environmental livelihood guarantee and support service provided by the government for the public. The paper evaluates basic environmental public services from the perspective of public satisfaction. The revised questionnaires are handed out in Suqian of Jiangsu Province, where 275 valid questionnaires are collected. For further analysis, the study use SPSS 22.0 to evaluate environment basic public service satisfaction, and identify the influencing factors. The results show that the level of residents’ environmental basic public service satisfaction is average. However, the residents are more satisfied with the he service of the people’s livelihood and infrastructure services than with the environmental monitoring -supervision services and information service. Environmental participation has a significant positive effect on satisfaction with environmental basic public service, while age and education level have significant negative effects on satisfaction of environmental basic public service. The study believes that important measures such as strengthening community environmental publicity and education, improving the openness of environmental information and public participation in the environment should be taken to effectively improve residents’ satisfaction with various types of environmental basic public services.