Abstract
Previous research has produced conflicting findings on the relationship between media use and environmental public service satisfaction. Using survey data from the China General Social Survey 2015 (hereafter referred to as CGSS2015), this study examined the impact of media use on environmental public service satisfaction. The findings showed that traditional media use was positively associated and new media use was negatively associated with environmental public service satisfaction. Individuals who used new media as their primary source of information were less satisfied with environmental public services than individuals whose primary source of information was traditional media. This study confirmed that authoritative value propositions and government trust have a significant mediating effect between traditional media use and environmental public service satisfaction, and government trust has a significant mediating effect between individuals’ main information sources and their environmental public service satisfaction.
Highlights
The environment is considered a basic public good or service [1]
Newspapers, magazines, radio and television are classified as traditional media, while the Internet and mobile customized messages are classified as new media
Based on sample survey data of CGSS2015 in China, this paper analyses the relationship between media use and environmental public service satisfaction
Summary
With the continuous development of the economy and the improvement of living conditions, people’s requirements for the quality of the ecological environment have been increasing. //epi.envirocenter.yale.edu/node/36476 for more information), China ranked 120th with a total EPI score of 50.74 The success of environmental governance policies is based on broad public support [2], because environmental governance requires close cooperation between the government and the public. If the public is not satisfied with the government’s environmental public service policy, the implementation of the policies will be affected. Understanding the public’s environmental public service satisfaction could support the development of environmental policies that respond to public needs and gain public support
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