Satisfaction, stress and burnout of nurse managers and care nurses in Primary Health Care.

Gracielle Pereira Aires Garcia,Maria Helena Palucci Marziale

doi:10.1590/s1980-220x2019021503675

Gracielle Pereira Aires Garcia, Maria Helena Palucci Marziale

Open Access

https://doi.org/10.1590/s1980-220x2019021503675

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Abstract

To correlate the indicators of job satisfaction, factors of occupational stress and professional exhaustion among nurse managers and care nurses in Primary Health Care. Descriptive, exploratory field study conducted in 45 units of Primary Health Care in Brazil. The following instruments were used for data collection: Sociodemographic Questionnaire, Work Stress Scale, Burnout Characterization Scale and the Job Satisfaction Questionnaire - S20/23. Participation of 122 nurses (47.5% managers; 62.5% care), 32% had considerable stress levels, indicators of emotional exhaustion, dehumanization and disappointment at work in moderate to high levels. The indicator of satisfaction with the physical work environment did not show significance with variables of professional exhaustion, while satisfaction with hierarchical relations and intrinsic job satisfaction are strongly correlated. There is an association between organizational problems and working conditions that hinder nurses' work. Regardless of the position, job satisfaction is inversely proportional to burnout.

Highlights

IntroductionIn Primary Health Care (PHC) services in Brazil, known as Basic Health Care or Primary Care (PC), nurses face family and social conflicts in poor communities and, in Health Promotion, they seek to meet the challenges of the Unified Health System (Brazilian SUS)
In nursing work, the assessment of the health needs of professionals has been the object of analysis and debate, together with the relationship between work and the environment and the inadequate working conditions offered to these professionals.In Primary Health Care (PHC) services in Brazil, known as Basic Health Care or Primary Care (PC), nurses face family and social conflicts in poor communities and, in Health Promotion, they seek to meet the challenges of the Unified Health System (Brazilian SUS)
52 (42.6%) nurses had more than years of profession and (21.3%) nurses had more than 25 years of work in PHC

Summary

Introduction

In Primary Health Care (PHC) services in Brazil, known as Basic Health Care or Primary Care (PC), nurses face family and social conflicts in poor communities and, in Health Promotion, they seek to meet the challenges of the Unified Health System (Brazilian SUS). These workers provide comprehensive care to users and families and, when indicated or necessary, at home and in community spaces. It was updated by Ordinance No 2488 of 21 October, 2011(1) and reformulated by Ordinance No 2436 of 21 September, 2017 to revise the guidelines for the organization of PHC[4]

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