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Abstract
Background: Nurses are the vital for any health care setting and basic nursing cares is concerned with helping a patient and meet his or her basic needs. The main role of nursing today is to help the individual to attain or maintain the optimal level of health. -+In Bangladesh, health care service is mostly curative oriented and hospital based; where the quality of service is a major concern particularly care provided by nurses. Therefore, in the present study the researcher interested to measure the degree of patients’ satisfaction and its relationship with quality of nursing care, which is measured by three important aspects of nurses including nurse’s attitude, behavior and interpersonal relationship. Many previous researchers have studied patient satisfaction towards nursing services in healthcare setting using NCPSS with Likert scale. But in this study the researcher used Risser's patient's satisfaction scale. Materials and Methods: This cross sectional study was conducted from January to December 2015, purposively about 329 admitted patients of male, female and gyene & obstetrical ward at Adhunik Sadar Hospital, Nilphamary to find out the level of satisfaction on nursing care among admitted patients in secondary level Hospital. Data were collected by the researcher himself by face to face interview with a pretested semi-structured questionnaire. Results: Result reveals that regarding attitude 52.6% were satisfied, 33.4% and 14.0% were highly satisfied and dissatisfied respectively. Regarding nurses’ behavior 53.8% were satisfied, 32.5% and 13.7% were highly satisfied and dissatisfied respectively. Regarding nurses’ interpersonal relationship 44.4% were highly satisfied, 40.4% and 15.2% were satisfied and dissatisfied respectively. Conclusion: Nurses need to improve their attitude, behavior, and interpersonal relationship for patients’ satisfaction.
Highlights
Health care is one of the basic needs to human being and it is a public right
As patient satisfaction with nursing care was not assessed adequately or not at all gain attention in our country, this study would be the baseline on this direction and helpful for improving the nursing services in Bangladesh
Chi-square test was done to see the association between respondents' educational status and nurses' attitude, behavior and interpersonal relationship
Summary
Health care is one of the basic needs to human being and it is a public right. Health care refers to services provided to the individual or community by the agent of the health services or professions different types of health institutions are available in our country both in public and private sectors for the delivery of the health care services to the people. The highly educated nurses in Bangladesh are not interested in bedside nursing after getting qualified; they are more inclined to work in administrative and academic sectors They cannot provide the qualitative care that the patients deserve and the patient satisfaction level is low. In the present study the researcher interested to measure the degree of patients’ satisfaction and its relationship with quality of nursing care, which is measured by three important aspects of nurses including nurse’s attitude, behavior and interpersonal relationship. Conclusion: Nurses need to improve their attitude, behavior, and interpersonal relationship for patients’ satisfaction
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