Abstract
ERP systems are integrated information systems that can be applied in both business and non-business organizations. For business organizations it covers the entire functional enterprise that includes accounting and finance, production, sales, purchasing, personnel and other functions. These functions are separated by software modules and interconnected with the integrated data center. Implementation of ERP systems does not always provide satisfaction for end-users. This paper examines the quality of information systems and service that impact on end-user satisfaction, specifically banking companies located in Pekanbaru, Indonesia. Data analysis results reveal that the information systems and service quality partially affect end-users’ satisfaction with ERP systems and thus these findings, remind the designers of ERP systems to improve the quality information systems and the availability of user friendly service.
Highlights
The Rapid growth of technology along with the increasing complexity of business necessitates deeper understanding of information systems and their quality
This paper examines the quality of information systems and service that impact on end-user satisfaction, banking companies located in Pekanbaru, Indonesia
ERP consists of 3 elements: Enterprise, Resource, and Planning, which emphasize aspects of enterprise resource planning and analysis such as Financial, Accounting, Human Resources, Supply Chain, and etc
Summary
The Rapid growth of technology along with the increasing complexity of business necessitates deeper understanding of information systems and their quality. ERP (Enterprise Resource Planning) is a concept for planning and managing a company's resources. ERP consists of 3 elements: Enterprise, Resource, and Planning, which emphasize aspects of enterprise resource planning and analysis such as Financial, Accounting, Human Resources, Supply Chain, and etc. ERP is the integrated system that aims to encapsulate existing business processes to collaborate more efficiently and effectively. The system is supported by information technology that can generate information to increase a company’s competitiveness. The ERP concept can be run well, if supported by a set of applications and computer infrastructure—both software and hardware so that data processing and information can be done and integrated
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