Abstract
The universities in Pakistan have recently started replacing their old legacy systems with ERP systems which are commonly used in business organizations to gain a competitive edge over competitors. The Higher Education Commission (HEC) has implemented ERPs systems at eight different Universities in Pakistan. HEC has invested a huge amount of money to facilitate the integration, customization, and implementation of ERP systems in these universities. Previous studies have mainly focused on Critical Success Factors (CSFs) and risk factors of ERP systems. This study intends to empirically measure the support of ERP systems in teaching processes. DeLone and McLean model of Information Systems (IS) success is one of the most commonly used models cited in IS literature. In this study, the DeLone and McLean model was applied at a University level analysis to access the impact of ERP in higher educational institutions and their support in the improvement of academic processes. Hypotheses were tested on the research model using empirical data collected from 230 respondents, including students and faculty at two selected universities, with the use of a questionnaire. The data were analyzed by structural equation modeling. The model was empirically tested and the findings showed that use and user satisfaction affected most net benefits. Information quality, system quality, and service quality accounted for 42.6% effect in use. Whereas, information quality, system quality, service quality, and use accounted for 46.5% variance in user satisfaction.
Highlights
The term ERP (Enterprise Resource Planning) was coined in early 1990s
ERP systems are implemented in higher education to improve the performance and the efficiency of the organization to cope with the changing environment
In Pakistan, some small-scale research has focused on the implementation and efficiency issues of the ERP systems, which suggests that there might be a lack of research in the evaluation of ERP systems in the university environment [4, 5]
Summary
The term ERP (Enterprise Resource Planning) was coined in early 1990s. An ERP is a multi-module application software package, which tightly integrates data and business processes for sharing information in an organization [1]. Higher educational institutions have implemented ERP systems to automate and customize their business processes, which include student records, admissions, student finances, and most common academic and administrative services [2]. The current research study intends to measure the post implementation impact of an ERP system in higher education institutions, focusing on the improvement in the academic and administrative processes [7]. This research aims is to explore the impact of ERP implementation in higher education institutions in Pakistan to improve the academic and administrative processes [5]. To create a high level impact of the research study, the results would be shared with higher education leadership for making decisions regarding the implementation of ERP in different HEIs of Pakistan in the future [9]
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