Abstract
Introduction: Collaboration with relatives and volunteers is important to maintain the quality of life in times of growing care demands and rising staff shortages. It requires finding new ways of working. The aim of this study was to explore the experiences of care professionals, managers and coaches in taking care together with relatives and volunteers. Methods: Semi-structured online interviews were conducted with 17 respondents, including 6 care professionals, 4 managers and 7 coaches. The transcripts were then thematically analysed in MAXQDA in three phases: open -, axial -and selective coding. Results: Ten themes were identified and categorized on micro-, meso- and macro level. Themes of micro level concern the roles and alignment from care professionals, relatives and volunteers. Mesos level comprise themes on team-, department level and organisational level. Themes on macro level transcend individual care organisations. Discussion: The findings emphasize the relevance of the collaboration between care professionals, relatives and volunteers. Also the need for support and agreements on policy level were underlined. The results show that a cultural change is really needed to provide care together with relatives, volunteers and care professionals as one team.
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