Abstract

Sentiment analysis of online reviews is an important task in natural language processing. It has received much attention not only in academia but also in industry. Data have become an important source of competitive intelligence. Various pretraining models such as BERT and ERNIE have made great achievements in the task of natural language processing, but lack domain-specific knowledge. Knowledge graphs can enhance language representation. Furthermore, knowledge graphs have high entity / concept coverage and strong semantic expression ability. We propose a sentiment analysis knowledge graph (SAKG)-BERT model that combines sentiment analysis knowledge and the language representation model BERT. To improve the interpretability of the deep learning algorithm, we construct an SAKG in which triples are injected into sentences as domain knowledge. Our investigation reveals promising results in sentence completion and sentiment analysis tasks.

Highlights

  • In recent years, social media has played an increasingly important role in the dissemination of information

  • Sentiment analysis of online reviews is an important task in natural language processing

  • We study the general process of sentiment analysis knowledge graph (SAKG)

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Summary

INTRODUCTION

Social media has played an increasingly important role in the dissemination of information. Sentiment analysis of online reviews is an important task in natural language processing. It has received much attention in academia and in industry. Prior knowledge of specific fields is required as the basis for analysis, and short text information is enriched with field knowledge to improve the accuracy of data extraction results for specific fields. The knowledge graph is a knowledge carrier represented by a graph database structure It has high entity / concept coverage and strong semantic expression ability. Our contributions are twofold: (1) We propose a method of constructing a domain-specific SAKG to analyze online reviews; (2) We combine knowledge graphs with a pretrained BERT model and achieve new stateof-the-art results on two different domain datasets

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