Abstract
This research primarily aimed to illustrate the national differences of passengers regarding their perceptions ofTurkish airport safety. Secondly, airport safety perceptions by some other consumer characteristics such asdemographics, flight characteristics, fairness perception and satisfaction from airport services were tried to berevealed.The research had a between-groups comparison design of data obtained in a one time measurement of the field.The predictions were tested in a sample of 911 Turkish and, 595 European passengers in Turkish airports. Datacollecting method used in the study was 7-point Likert type self-report questionnaire filled by the respondents onvoluntary basis in a categorical and random sampling. Independent sample t-tests, one-way Analysis of VarianceANOVA were used to reveal group differences in safety perceptions by nationalities and some other consumer characteristics.Significant differences among nationalities were found regarding safety perceptions. Meaningful differenceswere found by flight frequency, fairness perception and satisfaction degree from the services at airport. Studygains importance as being of the first time investigation of the differences between European and Turkishpassengers about Turkish airports regarding safety perception.
Highlights
The number of people using airways for travelling to Turkey has been increasing gradually each year
Table (2) indicates that there is a significant difference between the means of European and Turkish passengers regarding safety perception about Turkish airports (p
Table (3) indicates that there is a significant difference between the means of less and more frequently flying passengers regarding safety perception about Turkish airports (p
Summary
The number of people using airways for travelling to Turkey has been increasing gradually each year. Airline companies and the volume of flights have increased due to governmental incentives supporting civil air transportation. This resulted in low ticket prices and travellers have given preference to air transportation more than before. The OECD data on Turkey shows that less crime to population ratio than the OECD countries on average during 1992 and 2004 period (http://www.oecd.org/dataoecd/26/40/38785295.htm). This data may not necessarily indicate that Turkish airports being perceived as safe places
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