Abstract
Current practices in government and private offices to register a service are time-consuming and prone to fraud. As a consequence, government offices are unable to provide high-quality services to citizens; while private offices make less productivity and profits from their services. This paper presents an innovative registration system for Malaysian when applying services at government and private offices. Referred to as Secure and Fast Auto Filling Form System (SAFe), the proposed system retrieves the customers' information from their MyKad and transfers the information to a digital application form. For security measures, the fingerprint verification of the authentic customers is required before their formation can be retrieved from MyKad. The proposed system is developed using the Visual Basic software and a commercial smartcard reader. Results of the performance evaluation show that SAFe shortens the time to complete the registration securely. Therefore, SAFe can improve the service quality and productivity of government and private offices.
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