Service Quality of Government, Satisfaction and Afterward Intension of the Public: Case Study of Kinmen Mini-Three Links

Abstract

The purpose of this research was to explore the possible relationship between the service quality of government, satisfaction and afterward intension of the government. This research also used the case study of Kinmen Mini-Three Links to explore the research purpose. The study employed the survey research method to determine whether a relationship exists between the dependent variable and the independent variable. The goal of this study was to help government officer in Taiwan understand how important it was to enhance the service quality into their organizations. The research sample was all citizens in Kinmen, Taiwan. The study showed a significant positive relationship between the service quality of government, satisfaction and afterward intension of the government.