Abstract
Roles of administrators are often overlooked when discussing the quality of online education. Administrators have long assumed the pivotal influence on school policies, faculty morale, and learning atmosphere. This paper will examine the challenges administrators face and their new roles of quality assurance for online education. Recommendations will also be made for improving the quality and success of online programs.
Highlights
With the prevalence of online learning, online programs are rapidly expanding
Administrators should realize that when the quality of online education declines, the online programs will no longer be a “cash cow” venue
It is crucial for administrators to realize the roles they play in ensuring the quality of online programs
Summary
With the prevalence of online learning, online programs are rapidly expanding. Higher education administrators are facing the challenges of increasing student enrollments, growing global opportunities, implementing new technologies, responding to workplace demands, and at the same time, maintaining affordability. Administrators should realize that when the quality of online education declines, the online programs will no longer be a “cash cow” venue. It is crucial for administrators to realize the roles they play in ensuring the quality of online programs. Bourne and Moore (2004) suggested four elements of quality online education. They are student satisfaction and student success, learning effectiveness, blended environments, and assessment. To ensure an online program‟s quality, this paper is suggesting that an administrator should first be an organized planner and manager to strategically launch and manage an online program, an effective motivator to encourage faculty to teach online, and a strong supporter for faculty and students
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