Abstract
This study investigates how information technology (IT) infrastructure integration and supply chain process integration moderate the relationships between RFID critical success factors, and operational efficiency and market knowledge creation. Using the online survey method, members of the Council of Supply Chain Management Professionals (CSCMP) were contacted and invited to participate in the study. A total of 126 firms responded to the study. The moderated regression method was used to analyse the survey data. All four proposed hypotheses were partially supported in this study. Between the two moderator variables, however, IT infrastructure integration tempered a greater degree of the variance between selected RFID critical success factors (i.e., identify an RFID champion, find the right technology partners, find willing trading partners, integrate RFID with other business applications, find data hosting and outsourcing ASP, conduct ROI analysis, share RFID costs with trading partners) and the dependent variables, operational efficiency and market knowledge creation.
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