Abstract
The present Third Party Logistics (3PL) service providers in Malaysia and Thailand are expending their effectiveness and efficiency in several spheres from contemporary logistics services offers towards the series of value-added services to their customers. There is a need to forecast their key performance indicators growth using a systematic approach in resource management, as their quality indicators. Hence, this paper discovers on the current propensities of 3PLs service providers in respect of issues connected with their performance, resources and quality to establish on the 3PLs indicators of resources, quality and processes. It is also sought to develop a model of systematic dynamics for internal resources and company processes optimization based on the best practices. The methodology of the research is based on literature reviews which focusing on the performance measurement, quality and resources of 3PL. Using a System Dynamics, a model of optimization and management of 3PL, the internal processes and resources were developed. This model comprises of Nine (9) segmentations, which are operations, commercial activities, administration, personnel management, procurement, quality management, Resources, Performance Measurement and Financial models. The model is indicating all areas of activities of 3PL service providers. This study proposes a new model for Third-party Logistics (3PL) performance indicators for future guidelines in related industry.
Highlights
The development of present Information Communication Technology (ICT), the numbers of organization specializing in logistics and transportation businesses with warehousing and storage has growing up
This study proposes a new model for Third-party Logistics (3PL) performance indicators for future guidelines in related industry
The methodology of this research is based on selected several research which focusing on the system dynamics, performance measurement, quality, resources and business performance of present 3PL
Summary
The development of present Information Communication Technology (ICT), the numbers of organization specializing in logistics and transportation businesses with warehousing and storage has growing up. In order to optimize the costs of logistics and transportation which focuses on the core activities, several foreign organization and business outfits were outsource some of their logistics activities to third party logistics companies. Strong competitive advantages in several industries is considered the key factor for the development and appearance of 3PL. In this type of business atmosphere, businesses are enforced to develop new products in a continuous way and exploit the delivery procedure that is effective in the transportation of goods to the various clients. The overview of the model is to engage on the system dynamics method and offer an opportunity to maximise 3PLs processes and internal resources
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